Queen of Hearts High Top Sneakers (JPSNH4W) and (JPSNH5)

Shipping

We currently ship to The USA, UK, Australia, NZ, Canada and Germany, if you require shipping to another country, please contact us

Please allow 5-9 days to receive a tracking number while your order is custom made and shipped from our Bootmaker in China.

Estimated shipping time is usually 1 - 3 weeks (standard shipping)

Most orders will be received within 3 weeks from the time of ordering but delays may occur during peak periods, or due to international tariffs and customs.

If you have any questions about shipping times or have a deadline, please reach out, we are very happy to help.

More information is available in our Shipping Policy.

Returns Policy

We offer refunds and/or exchanges, providing a request for return is received within 30 days of your order being delivered. Your item must be in its original packaging and in the same condition that you received it.

The return shipping costs will be the responsibility of you, the customer.

Any refund or exchange will only be issued once the original item has been shipped back to us.

In the unlikely event you receive a faulty item, please contact us within 5 days to arrange a refund or replacement.

Please refer to our full Refund Policy for more information

As this special product is made to order, cancellations will only be accepted within 12 hours of your order being placed.