EU Return Policy

EU Right of Withdrawal

If you are located in the European Union, you have the right to withdraw from your purchase within 14 days of receiving your order, without giving any reason. The withdrawal period begins on the day you (or a third party you nominate) receive the last item in your order. This period extends over weekends and public holidays.

To exercise your right of withdrawal, you must notify us of your decision before the 14-day period expires. You can do this by submitting a return request through your account or by contacting us directly.

Returning Your Items

Once you have notified us of your withdrawal, you must return the items to us without undue delay, and no later than 14 days after notifying us.

Items must be returned to: 

Victorian and Steampunk (Attn: Annette)

PO Box 3160

Robertson

NSW 2577

Australia

Please include your full name with the return.

We will process your refund within 5 days of receiving the returned goods, or upon receipt of proof that you have returned them, whichever is earlier. Refunds will be issued to your original payment method.

Please note: The right of withdrawal does not apply to custom designed items - for example a pair of boots (or a handbag) that have been custom designed to your specific requirements. 

Cancellations

If you wish to cancel your order, you may do so at any time before your order has been fulfilled and dispatched. To request a cancellation, please contact us as soon as possible or submit a cancellation request through your account. Once an order has been fulfilled and dispatched, the standard 14-day right of withdrawal applies and you will need to return the items to receive a refund.

REQUEST A RETURN OR CANCELLATION