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If you have an issue or question that has not been answered in the FAQs or store policies, please reach out via the contact form.

We strive to respond to all website enquiries within 24 hours.

General

Australia, China and the USA.

Custom made corsets, skirts and other garments are made in Australia at the Victorian and Steampunk studio.

Many of our accessories are custom printed and shipped from printers internationally.

For example a pair of custom printed boots or a handbag is designed by Victorian and Steampunk here in Australia then printed and shipped from our printer in China.

We also have printers in the USA for Skater skirts, Tshirts and some other items.

Each product will have shipping information included on the product page.

We offer refunds and/or exchanges, providing a request for return is received within 30 days of your order being delivered. Your item must be in its original packaging and in the same condition that you received it.

The return shipping costs will be the responsibility of you, the customer.

Any refund or exchange will only be issued once the original item has been shipped back to us.

In the unlikely event you receive a faulty item, please contact us within 5 days to arrange a refund or replacement.

Please refer to our full Refund Policy for more information

Each product has it's own manufacturing and shipping time frame which can be found in the shipping information on the product pages.

Please contact us if you have a deadline and need your order by a certain date.

We are more than happy to consider custom design requests. Just ask:)

For 'Made to Measure' items like Corsets and Gowns we will need your measurements.

We'll reach out once you've ordered and are happy to help if you're unsure how to take them.

Yes, we do.

All of our Made to Measure items can be made in any size.

Our dresses and skirt collections are also available in plus sizing (with the exception of the Skater Skirts)

At this time there isn't a permanent Victorian and Steampunk Storefront. You can find us at several Australian Steampunk and Medieval Festivals throughout the year though.

Please follow us on Facebook and Instagram to see our Festival schedule and locations.