Upcoming events for Victorian and Steampunk: May 18th and 19th 2024 Blacktown Medieval Festival, July 2024 Winterfest, October 2024 Goulburn Steampunk Festival, November 2024 Victorian Medieval Festival

Refund and Exchange Policy

We have a 15-day return or exchange policy, which means you have 15 days after receiving your item to request a return or exchange.

To be eligible for a return or exchange, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. 

To start a return or exchange, you can contact us at victorianandsteampunk@gmail.com. Please note that returns will need to be sent to the following address: PO Box 3160, Robertson, NSW 2577, Australia

If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at victorianandsteampunk@gmail.com or use Chat with us'

Damages and issues
Please inspect your order upon receiving it and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items.

European Union 14 day cooling off period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at victorianandsteampunk@gmail.com.