We have a 15-day return or exchange policy, which means you have 15 days after receiving your item to request a return or exchange.

To be eligible for a return or exchange, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. 

To start a return or exchange, you can contact us at 

victorianandsteampunk@gmail.com.

Or use the Chat With Us button (bottom right)

Please note that returns will need to be sent to the following address:

Victorian and Steampunk

PO Box 3160

Robertson

NSW 2577

Australia

If your return is accepted, we’ll send you instructions on how and where to send your package.

Items sent back to us without first requesting a return will not be accepted.